FAQ's

• If your order has not been shipped yet, we will do our best to accommodate changes or cancellations.
• Please contact us as soon as possible.

We currently accept PayPal. Additional payment methods—including major credit cards and installment options—are coming soon.

• All applicable sales taxes are fully covered by us.
• You will not be charged any additional tax regardless of your shipping location.
• Gift card purchases are also tax-free.

Yes. Most of our products and customization options are available for online purchase.

To explore hundreds of fabrics and finishes or discover unique pieces, feel free to contact our design consultant team:

Tel: +1 (888) 404-2295

Email: support@roctry.com

Some items arrive fully assembled, while office chairs require simple assembly.

All necessary tools and step-by-step instructions are included.

We specialize in premium office furniture, including ergonomic office chairs, desks, and accessories. Each piece is designed with comfort, durability, and timeless aesthetics in mind.

• Most Roctry chairs support up to 400 lbs (181 kg). Please refer to individual product pages for exact weight limits.
• Avoid using alcohol-based or harsh chemical cleaners on leather products.
• Natural materials such as wood may feature variations in grain, texture, or finish—these characteristics are normal and part of their natural beauty.

• Care and maintenance instructions are included with every item.
• You may also visit our Care Guide for detailed cleaning and upkeep recommendations.

• We strive to display colors as accurately as possible. However, actual colors may vary due to lighting and screen settings.
• If you need precise color matching, please contact us to request material samples.

• All designs, engineering standards, and quality control are managed by our headquarters in Colorado, USA.
• Production is carried out by certified partner factories across multiple countries, ensuring global craftsmanship with consistent quality.

Yes. An adult (18 years or older) must be present to receive and inspect the delivery.

Yes, we ship within Canada. For shipping to the United States and other international regions, please visit our main website at roctry.com.
Shipping Timeline:

• In-Stock Items:Processing Time: ~3 business daysTransit Time: 18–23 business daysTotal Estimated Delivery Time: 21–26 business days
• Out-of-Stock / Backorder Items:Processing Time: 30–45 business daysTransit Time: 18–23 business daysTotal Estimated Delivery Time: 33–48 business days

• Once your order ships, you will receive an email with tracking information.
• You may also use the “Track My Order” page or contact customer support for assistance.

• We offer free standard shipping on all orders within Australia.
• For shipping options to the United States and other international regions, please visit our main website at roctry.com.

Please visit our Warranty Policy page for full warranty coverage details.

• Many items are handcrafted or made with natural materials. Variations in color, grain, distressing, or texture are normal and part of each piece’s character—not defects.
• If you have concerns, please contact us and we will assist you.

Many items are handcrafted or made with natural materials. Variations in color, grain, distressing, or texture are normal and part of each piece's character—not defects. If you have concerns, please contact us and we will assist you.

For non-defective returns, return shipping and handling fees help cover:

• Transportation costs
  
• Inspection and quality verification
  
• Cleaning and repackaging
  
• Restocking and warehouse processing
  

This ensures proper handling while maintaining fair and transparent pricing.

• You may request a return within 30 days of delivery.
• Items must be unused, unassembled, and in original condition with all tags and packaging.
• A 15% restocking fee will be deducted from the refund.
• Refunds are issued to the original payment method and exclude used discounts.
• Orders that have not shipped or are out of stock can be cancelled.
• Custom-made products are generally non-returnable unless damaged or defective.

Please refer to our Returns & Exchanges page for complete details.

• Phone Support: Monday–Saturday, 9:00 AM – 5:00 PM (Mountain Time)
  
• Email Support: Available 6 days a week, with responses typically within 24 hours

Email: support@roctry.com
Tel:+1 (888) 404-2295

• Yes. We use industry-standard SSL encryption to protect your data.
• Our payment systems are PCI compliant, and we never share customer information with third parties.

• No, you may checkout as a guest.
• Creating an account provides benefits such as faster checkout, order history access, and a more personalized experience.