Delivery & Shipping

• Small‐parcel orders (including in-stock items) placed before 12:00 PM on holiday dates are guaranteed to arrive by Christmas Day.
• Orders placed after 12:00 PM may arrive after the holiday.
• Roctry is not responsible for carrier delays. For the latest updates, please refer to UPS official information.

• Roctry aims to provide a smooth, enjoyable experience from checkout to delivery.
• Based on product type and delivery method, your order may ship in multiple deliveries.
• To check your order status, please click here.

Our trained delivery team will:

• Unpack, inspect, and assemble your furniture
  
• Place it in your selected room
  
• Remove all packaging and debris

This service covers furniture, oversized décor, irregular shapes, and fragile items not suitable for parcel shipping

• Ensure the furniture fits through all entry points (doors, halls, stairs, elevators) and into the intended room.
• Refer to our Furniture Measuring Guide. These guidelines do not guarantee successful delivery.
• Ensure the selected room is appropriate and cleared, as our team cannot move or dispose of existing furniture.
• If your building requires a Certificate of Insurance (COI), please contact us after placing your order.

• In-stock items:We will contact you within 14 business days with shipment details.
• Backorder items:Orders ship once all items arrive and are ready. We will contact you once the order reaches our warehouse.
• Products can remain in our warehouse for up to 90 days.After 90 days, full payment is required and delivery will be scheduled.

An individual 18 years or older must be present to receive and inspect the order.

We cover all shipping costs.
Every order includes free international shipping—no minimum purchase required and no hidden fees.

Important Notes:

• Total Delivery Time = Processing Time + Transit Time
  
• Stock availability is shown on each product page.
  
• Requests for expedited shipping or address changes must be made as early as possible.
  
• Address changes after the order has shipped may incur a 50$+ modification fee depending on carrier policies.

Roctry stands behind every shipment. If an issue arises, we’ll work with you to resolve it.

If Tracking Shows “Delivered” but You Didn’t Receive the Package

Please follow these steps:

1. Confirm your shipping address in your order confirmation email.
   
2. Check all potential drop-off locations (porch, mailbox, lobby, garage, etc.).
   
3. Ask neighbors, building staff, or family members.
   
4. Contact the carrier with your tracking number for additional details.
   

If your package still does not arrive within 24 hours, please contact us within 7 days of the expected delivery date at support@roctry.com.

Include your order number and a brief description of the issue.

Once the carrier confirms a lost or misdelivered package, Roctry will offer:

• A free replacement, or
• A full refund to your original payment method.

Important: Claims submitted more than 7 days after the package shows "Delivered" cannot be processed.

Returns & Exchanges:Items must be returned within 30 days of receiving your order. Returned products must be in their original condition, unworn/unused, with all tags attached and all original packaging included.

Click here to visit the Returns Center.