Contact Us

Q: Which countries do you ship to?

We currently ship within Australia only. For shipping to the United States and other regions, please visit our main website at roctry.com .

Q: How long will it take to receive my order?

Shipping Timeline: In-Stock Items:Processing Time: ~3 business days Transit Time: 18–23 business days Total Estimated Delivery Time: 21–26 business days Out-of-Stock / Backorder Items:Processing Time: 30–45 business days Transit Time: 18–23 business days Total Estimated Delivery Time: 33–48 business days

FAQs

Which countries do you ship to?

We currently ship within Australia only. For shipping to the United States and other regions, please visit our main website atroctry.com.

How long will it take to receive my order?

Shipping Timeline:

In-Stock Items:Processing Time: ~3 business daysTransit Time: 18–23 business daysTotal Estimated Delivery Time: 21–26 business days
Out-of-Stock / Backorder Items:Processing Time: 30–45 business daysTransit Time: 18–23 business daysTotal Estimated Delivery Time: 33–48 business days

How do I return an item?

Items must be returned within 30 days of receiving your order. Returned products must be in their original condition—unworn, unused, with all tags attached, and in the original packaging.

How long does a refund take?

Refunds are processed within 7 days after we receive your returned item.